HR Software with Mobile Check-In App for a UAE FMCG Trading and Distribution Company

About International Group Trading Co LLC and Why Their HR Setup Required a Custom Configuration

International Group Trading Co LLC (IGT) is a UAE-based FMCG supply chain and distribution company, supplying fast-moving consumer goods to retailers across the UAE through an innovative and efficient logistics network. Running a distribution business means managing a workforce that spans two very different operational environments: office-based administration and sales teams, and warehouse operations that run across three shifts to support continuous distribution activity.

With 174 employees spread across different working schedules and roles, IGT needed an HR and payroll system that could handle the operational complexity of a distribution business, including shift scheduling for warehouse staff, progressive biometric late penalty rules that automatically convert repeated lateness into salary deductions, and a mobile app allowing 100 employees to clock in and out from their phones rather than requiring all staff to pass through a fixed biometric terminal.

Additional requirements that went beyond standard HR software included a grade-based air ticket policy with a fixed AED 1,500 disbursement through payroll, ILOE (insurance) document expiry tracking alongside standard passport and visa alerts, a salary hold feature for resigned employees, a training recovery deduction of AED 5,000 on early resignation, and salary payment via C3 (Edenred UAE) in addition to standard bank transfer.

• Client

  International Group Trading Co LLC

• Industry

  FMCG Trading and Distribution

• Location

  Sharjah, UAE

• Employees

  174 across Office and Warehouse

• Mobile App Users

  100 Check-In / Check-Out App Users

• Go-Live

  April 2026

• Solution

  HRMS + Payroll + Mobile Attendance App + ESS

• Explore

  Visit Website

The HR Challenges Facing a UAE FMCG Distribution Business With Warehouse and Office Operations

A trading and distribution business manages fundamentally different types of workers in the same company. Office staff have structured hours and standard leave entitlements. Warehouse staff work rotating shifts around the clock with attendance that needs to be captured in real time and tied directly to salary deductions. IGT was dealing with six specific challenges that a generic HR system could not address without careful configuration:

1. Warehouse Staff Needed a Mobile App, Not Just Fixed Biometric Terminals: Requiring all warehouse staff to queue at a fixed terminal at shift changes creates congestion and delays. IGT needed a mobile check-in and check-out solution that 100 employees could use from their own phones, making attendance capture faster and more flexible without eliminating the audit trail of a biometric or digital timestamp.

2. Three Warehouse Shifts Required a Shift Master Configuration: Morning, afternoon and night shifts each have different start and end times and different break windows. Tracking which employee is on which shift, recording their attendance accurately and calculating deductions for late arrivals requires a shift-aware attendance system, not just a time clock.

3. Late Arrivals Needed Progressive Penalty Rules Built Into Payroll: IGT has a formal lateness policy: being more than 15 minutes late triggers a late marker, being late more than 4 times in a month triggers a half-day salary deduction, and being late more than 6 times triggers a full day deduction. These rules needed to be enforced automatically by the system rather than tracked manually and applied as one-off adjustments by HR at month-end.

4. Leave Accrual Rules Change Based on Length of Service: Annual leave does not accrue during the first 6 months of employment. Between 6 and 12 months, employees accrue 2 days per month. After 12 months, the accrual rate changes based on the employee's working week category. Applying these tenure-based rules accurately across 174 employees manually was creating errors in leave balances.

5. Resignations Required Multiple Automatic Deduction Rules: When an employee resigns, the system must check for outstanding loans, unserved notice period, and whether they are within their first year of employment (which triggers a training recovery deduction of AED 5,000). These rules apply differently depending on whether the separation is a resignation or a termination.

6. Air Ticket Eligibility Varied by Employee Grade: Some employees qualify for one air ticket per year while others qualify for one every two years depending on their grade. All eligible air tickets are paid as a fixed AED 1,500 allowance through payroll, not as actual ticket reimbursements. Tracking eligibility by grade and tenure and triggering the allowance through payroll required a configurable air ticket management module.